TERMS AND CONDITIONS – ALEBRIJED (INTERNATIONAL)

Welcome to Alebrijed. By placing an order, requesting a quote, or purchasing our services, you fully accept the following terms and conditions. These guidelines protect the artistic process, clarify the care of the piece, and ensure a fair relationship between the Studio and the Collector.

1. ARTISTIC NATURE & PREMIUM TECHNIQUE

1.1. Sculpting Technique (Color-infused / No Paint)

At Alebrijed, we do not paint over generic white figures. Each piece is 100% hand-sculpted using colored polymer clay. The artist manually mixes the clays to achieve the specific tones of your pet's fur from the structure of the material itself. This technique guarantees a premium finish, as the color is an integral part of the artwork and not a superficial layer of paint that can easily chip or peel over time.

1.2. Artistic Interpretation

We offer an artistic interpretation based on the artist's personal style, not an exact hyper-realistic replica or a 3D scan. Variations in textures and micro-details are marks of authenticity of manual work.

1.3. Jewelry Materials (Hardware)

The client is responsible for selecting their preferred material for the hardware and chains:

• Stainless Steel: High durability and resistance.

• Sterling Silver (925): A precious metal that may naturally tarnish over time depending on skin pH.

• Gold (Solid or Plated): Premium material that requires delicate care.

• Disclaimer: Alebrijed is not responsible for allergic reactions or the natural cleaning/maintenance required by precious metals.

1.4. Care Instructions, Durability & Warranty Exclusions

Polymer clay is a durable and slightly flexible material, meaning it will not shatter from simple accidental drops (unlike ceramics or glass). However, it is not indestructible. Please note:

• Friction & Pressure: The piece may suffer aesthetic damage (scratches, dents) if subjected to hard friction against rough surfaces, keys, other metals, or excessive pressure.

• Water & Sun: The material is water-resistant, but we recommend avoiding prolonged submersion (e.g., showering or swimming). Likewise, it must be protected from constant, direct sunlight to preserve the intensity of the colors long-term.

• Warranty: Our warranty covers structural crafting defects but excludes damage caused by misuse, heavy impact, friction scratches, natural wear and tear, or fading due to improper sun exposure.

2. TIMEFRAMES & "BLIND TRUST" POLICY

2.1. Production Timeframes

The estimated manufacturing time is 7 to 9 business days starting from the receipt of full payment (or agreed deposit) and the reference photos.

2.2. Modifications

Any request for structural changes or addition of elements made after the order is confirmed will be subject to extra costs and will automatically extend the delivery date.

3. RETURN & REFUND POLICY

3.1. Final Sale (Custom Items)

Because all sculptures are custom-made specifically to replicate your pet's features, all sales are final. We do not accept returns, exchanges, or issue refunds once the artistic work has begun or the piece has been delivered.

4. INTERNATIONAL SHIPPING & US CUSTOMS

4.1. USA Shipping (DHL Express)

All orders to the United States are shipped via DHL Express to ensure a fast and secure delivery. A tracking number will be provided as soon as your piece leaves our studio in Colombia.

(4.1. Envíos a EE. UU. (DHL Express): Todos los pedidos a Estados Unidos se envían a través de DHL Express para garantizar una entrega rápida y segura. Se proporcionará un número de seguimiento tan pronto como tu pieza salga de nuestro estudio en Colombia.)

4.2. Import Taxes & Duties (United States)

Great news for US collectors! United States Customs currently allows duty-free entry for imported goods valued under $800 USD. Since our custom sculptures fall well below this threshold, US clients typically do not incur any import taxes or customs duties. However, in the rare event that state or local authorities apply any unforeseen fees, these remain the sole responsibility of the buyer. Alebrijed is not responsible for any delays caused by customs processing.

5. COMMUNICATION & CONDUCT

5.1. Disappearing Messages

The use of "Disappearing Messages" on WhatsApp is strictly prohibited to ensure the traceability of the order details. If activated, the service will be paused until the fixed chat is restored.

5.2. Right of Refusal

We reserve the right to unilaterally cancel the service (with a proportional refund for the uncompleted work) if the client engages in disrespectful behavior, harassment, or offensive language towards the artist.

6. INTELLECTUAL PROPERTY

The client acquires the physical piece, but Alebrijed retains all copyrights over the design and photographs of the artwork for use in our portfolio and social media (unless a temporary confidentiality request is made for surprise gifts).